# Troubleshooting

## If StickyBot is not responding to your commands check the common issues below:

{% tabs %}
{% tab title="Check Permissions" %}

#### StickyBot needs the following permissions to work properly:

{% hint style="success" %}
This is the most common issue!
{% endhint %}

Make sure StickyBot has the permissions needed (such as read/send messages) in the channel you are trying the commands in. 

* Read Messages
* Send Messages
* Manage Messages
* Embed Links
* Read Message History
* Add Reactions
* Use External Emojis

{% hint style="info" %}
You can use the command `?permcheck` to verify it has the permissions needed.
{% endhint %}
{% endtab %}

{% tab title="Check if StickyBot is Online" %}

#### Make sure StickyBot is online.

You can do this by clicking on StickyBot in your server and seeing its status by checking the #outages channel in our [support server](https://discord.com/invite/SvNQTtf).

{% hint style="success" %}
StickyBot has a 99.99% uptime.
{% endhint %}
{% endtab %}

{% tab title="Check The Prefix" %}

#### Check if you have changed the bot prefix.

You can do this by using the `?help` command. You can also reset the prefix to "`?`" by using `?resetprefix`.

{% hint style="info" %}
Prefix commands are premium only.
{% endhint %}
{% endtab %}

{% tab title="Check Know-Issues" %}

#### Check the #known-issues channel in our [support server](https://discord.com/invite/SvNQTtf).

Check to see if there are any current issues that are causing StickyBot issues in your server.
{% endtab %}

{% tab title="Contact Support" %}

#### If these steps have not worked please reach out to our support team in our support server [here](https://discord.com/invite/SvNQTtf).

Feel free to ask the community for help in #community-support or create a ticket to talk to our staff team in #open-ticket. You may also email us at <support@stickybot.info>.
{% endtab %}
{% endtabs %}