# Troubleshooting

## If StickyBot is not responding to your commands check the common issues below:

{% tabs %}
{% tab title="Check Permissions" %}

#### StickyBot needs the following permissions to work properly:

{% hint style="success" %}
This is the most common issue!
{% endhint %}

Make sure StickyBot has the permissions needed (such as read/send messages) in the channel you are trying the commands in. 

* Read Messages
* Send Messages
* Manage Messages
* Embed Links
* Read Message History
* Add Reactions
* Use External Emojis

{% hint style="info" %}
You can use the command `?permcheck` to verify it has the permissions needed.
{% endhint %}
{% endtab %}

{% tab title="Check if StickyBot is Online" %}

#### Make sure StickyBot is online.

You can do this by clicking on StickyBot in your server and seeing its status by checking the #outages channel in our [support server](https://discord.com/invite/SvNQTtf).

{% hint style="success" %}
StickyBot has a 99.99% uptime.
{% endhint %}
{% endtab %}

{% tab title="Check The Prefix" %}

#### Check if you have changed the bot prefix.

You can do this by using the `?help` command. You can also reset the prefix to "`?`" by using `?resetprefix`.

{% hint style="info" %}
Prefix commands are premium only.
{% endhint %}
{% endtab %}

{% tab title="Check Know-Issues" %}

#### Check the #known-issues channel in our [support server](https://discord.com/invite/SvNQTtf).

Check to see if there are any current issues that are causing StickyBot issues in your server.
{% endtab %}

{% tab title="Contact Support" %}

#### If these steps have not worked please reach out to our support team in our support server [here](https://discord.com/invite/SvNQTtf).

Feel free to ask the community for help in #community-support or create a ticket to talk to our staff team in #open-ticket. You may also email us at <support@stickybot.info>.
{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.stickybot.info/stickybot/other/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.