Troubleshooting

Common issues and fixes for StickyBot

If StickyBot is not responding to your commands check the common issues below:

Check Permissions

StickyBot needs the following permissions to work properly:

This is the most common issue!

Make sure StickyBot has the permissions needed (such as read/send messages) in the channel you are trying the commands in.

• Read Messages

• Send Messages

• Manage Messages

• Embed Links

• Read Message History

• Add Reactions

• Use External Emojis

You can use the command ?permcheck to verify it has the permissions needed.

Check if StickyBot is Online

Make sure StickyBot is online.

You can do this by clicking on StickyBot in your server and seeing its status by checking the #outages channel in our support server.

StickyBot has a 99.99% uptime.

Check The Prefix

Check if you have changed the bot prefix.

You can do this by using the ?help command. You can also reset the prefix to "?" by using ?resetprefix.

Prefix commands are premium only.

Check Know-Issues

Check the #known-issues channel in our support server.

Check to see if there are any current issues that are causing StickyBot issues in your server.

Contact Support

If these steps have not worked please reach out to our support team in our support server here.

Feel free to ask the community for help in #community-support or create a ticket to talk to our staff team in #open-ticket. You may also email us at [e-mail].