Troubleshooting

Common issues and fixes for StickyBot
If StickyBot is not responding to your commands check the common issues below:
Check Permissions
Check if StickyBot is Online
Check The Prefix
Check Know-Issues
Contact Support
StickyBot needs the following permissions to work properly:
This is the most common issue!
Make sure StickyBot has the permissions needed (such as read/send messages) in the channel you are trying the commands in. 
Read Messages
Send Messages
Manage Messages
Embed Links
Read Message History
Add Reactions
Use External Emojis
You can use the command ?permcheck to verify it has the permissions needed.
Make sure StickyBot is online.
You can do this by clicking on StickyBot in your server and seeing its status by checking the #outages channel in our support server.
StickyBot has a 99.99% uptime.
Check if you have changed the bot prefix.
You can do this by using the ?help command. You can also reset the prefix to "?" by using ?resetprefix.
Prefix commands are premium only.
Check the #known-issues channel in our support server.
Check to see if there are any current issues that are causing StickyBot issues in your server.
If these steps have not worked please reach out to our support team in our support server here.
Feel free to ask the community for help in #community-support or create a ticket to talk to our staff team in #open-ticket. You may also email us at [email protected].
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Last modified 2yr ago